When someone starts using Melodics™, we require them to create an account using an email address and a password, both of which the user provides. The reason we create accounts – even for non-subscribing users – is to ensure only they can access their information. The password the user creates is not stored on our servers, but is salted (one-way encrypted) and then stored - even we are unable to read that password.
Melodics™ collects data about the user’s use of the application, if the user allows it. This data is used to provide intelligent lesson suggestions, and to improve the application, letting us know (for example) what the most popular lessons are, whether a particular lesson has balance issues causing it to be too hard / easy, that sort of thing.
All communications between the Melodics™ application and our servers are secured using HTTPS. HTTPS provides authentication of the app and the web server with which it is communicating, which protects against man-in-the-middle attacks. It provides two-way encryption, which protects against eavesdropping and tampering with and/or forging the contents of the communication.
When a user subscribes to Melodics™, we require them to provide their credit card details to the application. From this point, and this is important so we’ve made it big:
When the user submits their credit card information to subscribe, the request is passed via HTTPS (and digitally signed by the Melodics™ app) directly to Chargify – an industry leading provider of payment services, who handle over $500 million a year in revenue for their customers. Chargify is Level 1 PCI-compliant, which means they maintain the highest level of security available.
Chargify validates the transaction with the user’s bank via Payment Express, an e-commerce payment processing provider with bank grade security and infrastructure, fully certified as Visa AIS and MasterCard SDP (PCI DSS) compliant at processor level.
Chargify, like Melodics™, does not store any credit card details.
Melodics™ follows industry-best standards & practices to keep our users' data safe & secure. If you have any concerns or questions, please don’t hesitate to get in touch.
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